Leonard A. Schlesinger

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Books by Leonard A. Schlesinger

The Value Profit Chain

Treat Employees Like Customers and Customers Like

By James L. Heskett, W. Earl Sasser Jr. and Leonard A. Schlesinger

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thoug...

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LIST PRICE: AU$ 44.99

PRICE MAY VARY BY RETAILER

The Service Profit Chain

By W. Earl Sasser Jr., Leonard A. Schlesinger and James L. Heskett

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.

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LIST PRICE: AU$ 65.99

PRICE MAY VARY BY RETAILER