James L. Heskett

About The Author

James L. Heskett teaches at the Harvard Business School and is the coauthor of Service Breakthroughs. 

Books by James L. Heskett

The Value Profit Chain

Treat Employees Like Customers and Customers Like

By James L. Heskett, W. Earl Sasser Jr. and Leonard A. Schlesinger
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thoug...
Learn More
Quick View
Quick View
BACK TO TOP