Resilient in Conflict

How Managers Use Mindfulness to Navigate Workplace Conflict With Courage

Published by Advantage Books
Distributed by Simon & Schuster

About The Book

Mindfulness For Resilience in the Workplace

This book offers a roadmap for how managers can apply mindfulness— that is, attention, intentionally and purposefully placed—to conflict.

While it might not seem like it, conflict offers a gift: the opportunity to develop our fortitude and capacity—our resilience—to be in conflict with courage, skillfulness, and wisdom. Managers don’t have to engage in habitual, reactive behaviors that lead to destructive organizational outcomes. Instead, managers can foster workplaces where relationships are stronger, decisions are of higher quality, and strife is diminished. How? By using the SNAP BC TM approach discussed in this book, managers can gain greater confidence, insight, and resilience to lead and model skillful, compassionate conflict self-management.

About The Author

PHILLIS MORGAN, J.D., is the founder of Resilient At Work, a consultancy and training firm that helps organizations address the behaviors that contribute to workplace conflict, poor communication, high stress, incivility and bias, all of which undermine vibrant, inclusive, and productive teams. Phillis has advised CEOs, Cabinet secretaries, military generals, and senior executive service members. For her advisory work in Afghanistan, Phillis was awarded the NATO Service Medal, Secretary of Defense Medal for the Global War on Terrorism, and Joint Civilian Service Achievement Award.

Phillis has trained thousands of leaders, managers, lawyers, human capital professionals and others, in areas designed to foster more conscious, equitable, inclusive and humane workplaces. Phillis is the author of numerous publications, including The Federal Labor Relations Manual: Your Guide to Navigating the Law, a leading treatise used by labor professionals throughout the federal government.

Phillis is a certified executive coach, yoga and meditation teacher. For more than two decades, Phillis has actively sought to deepen her understanding of what it means to be awake and compassionate in the world. This learning has included advanced studies in eastern wisdom traditions with masters in India and Thailand. Phillis is committed to incorporating this knowledge into Resilient At Work’s consulting and training work with organizations. The aim is to shift thinking so that a process of integrated, sustained development can occur.

Product Details

  • Publisher: Advantage Books (October 4, 2022)
  • Length: 256 pages
  • ISBN13: 9781642254686

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Raves and Reviews

Having worked with Phillis Morgan at several training seminars for federal managers, I’ve been impressed with how she was able to inspire folks with years of management experience to open themselves up to the concept and practice of mindfulness. Now that she has written this book, I am pleased that a new and wider population of managers will benefit from her insights learned through years of research and experience. By laying out a step-wise mindfulness-based process that anyone can follow, she is helping managers foster workplace relationships that are stronger and will allow for higher quality decisions that do not allow fear of conflict to get in the way. Phillis has provided managers with a blueprint for success when confronting conflict in the workplace. We are in her debt.
—Todd V. Wells
Executive Director , Federal Managers Association

Managing conflict well starts with managing self well — how we think about, feel about, and respond to conflict. In her wonderfully innovative book, Resilient in Conflict, Phillis Morgan, J.D., embraces this concept fully, and using mindfulness practices, provides a practical, easy-to-understanding and useful guide for leaders and managers of any organization to engage conflict with more clarity, awareness, intention, and "resilience." An insightful read.
—Ray Kramer
Adjunct Professor of Clinical Law, New York University Law School

Written with candor and conviction, Resilient in Conflict is must reading for any leader looking for ways to address workplace conflict from the inside-out. Phillis Morgan’s insightful narrative addresses the tension that comes with conflict and offers powerful prescriptions for developing confidence, self - insight and resilience. A wonderful storyteller, Phillis delivers that rare combination of mindset development, skill acquisition, and lessons to develop the catalysts needed to become a more skillful leader when it comes to conflict and other difficult situations. I am grateful to Phillis for putting her life’s work into the universe and have made the book required reading in my Emotional Intelligence classes.
—Chuck Garcia
Founder of The Emotional Intelligence Lab and Columbia University Professor

As people are invited to bring more of their whole self into the workplace and public domain, the changes will be unsettling for many and conflicts sure to arise. Leaders need to be prepared with new tools and a new perspective to navigate this shifting landscape. Through a three-decade career working with the highest levels of government and corporate America, Phillis Morgan lays out a practical approach for leaders to bring mindfulness to confront the opportunities workplace conflicts present.
—Jason Briefel
Director of Policy & Outreach, Senior Executives Association

Phillis Morgan has a clear vision of a healthy workplace — it is one where managers don't run from conflict. She incorporates mindfulness practices as an essential path for not only moving beyond the fear of conflict, but also learning to accept it with courage. I've had the great pleasure of working with Phillis on live presentations as well as her previous book. She never runs from challenges. She embraces them. And this spirit of embracing that which we find challenging I am confident will enliven leaders, managers, and supervisors who read this book.
—Dan Gephart
Training Director/Editor

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