In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

• Publisher: Free Press (January 1, 1993)
• Length: 176 pages
• ISBN13: 9780029266250

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