"At the center of any professional caring role is listening attentively and empathically to the concerns, narratives and needs of others. But to develop the skills of listening, learning, caring and counselling, practitioners need support and training. This is an authoritative and comprehensive guide designed to fill that role. A highly accessible reference work full of ideas and techniques, this book emphasizes how health professionals can assist clients as they work through the issues with which they commonly present, including depression, relationship issues, trauma, anxiety, anger and grief. Case studies and tips for everyday practice make it a practical resource."

– Counselling Today

"This book feels like knowledgeable, caring, wise guidance from a teacher and mentor. I hope Dr. Howell’s work gets widespread exposure outside Australia. What she has to say is important for all of us in the healthcare professions."

– Psych Central

“For those professionals who are looking for a resource that will help prepare them to effectively communicate with those experiencing emotionally related problems, this new text will prove to be of great benefit.”

– Ibadete Fetahu, Nursing Times