We live in a world of instant and constant communication, yet business still demands that we choose our words carefully and express ourselves clearly. Whether you're sending a quick IM or a formal proposal, 1001 Business Letters for All Occasions ensures that you'll convey your message effectively.

Inside you'll find proven templates and model letters for every type of business situation--and text format--including:

• Sales pitches that land the account
• Press releases to guarantee you media coverage
• Customer service letters that build customer trust and loyalty
• Collection requests to ensure prompt payment
• Internal corporate memos to update employees on important changes
• Email, text messaging, and instant messaging protocols that save time and resources