T. Scott Gross is a customer service/management expert whose client roster includes Southwest Airlines, FedEx, McDonald’s, Sears, and Wal-Mart. He has authored numerous books, including Positively Outrageous Service, which is now in its second edition and has sold over 150,000 copies. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing his books. Scott lives in Kerrville, Texas.
Join our mailing list!
Get our latest book recommendations, author news, and competitions right to your inbox.
Books by T. Scott Gross
Thank you for signing up, fellow book lover!
Tell us what you like and we'll recommend books you'll love.